Our grading system is key to the quality of our offering – it’s what makes us able to offer clients peace of mind. That’s why the accomplishment of 911 Service Centre, which recently achieved a 100% grading, deserves to be celebrated.
Located in Strand, 911 Service Centre is manned by owners Conrad and Joanna Schrenk and their 13 staff members. The Schenks purchased the business in December 2011, and since then have focused on providing a five-star maintenance and repair service for German vehicles, specifically Porsche, Audi, Volkswagen, BMW and Mercedes-Benz.
The couple is ecstatic with their achievement, but they’re not about to rest on their laurels: “Having a good grading goes a long way when it comes to giving clients peace of mind, but it definitely does not end there. We have to continuously give good customer service and find ways to improve,” says Conrad.
His advice to other workshop owners striving for a higher grading? “We followed the helpful checklist provided by RMI, which proved very useful in preparing for the grading process. If you follow the checklist and make sure you achieve everything stipulated, you are sure to receive a good grading. Brione, in particular, was always extremely helpful whenever we had questions, so don’t be afraid to ask her to clarify anything you’re not sure of.”