The RMI team was delighted to receive an email from Dewald Meyer, congratulating Gerry Sutherland (pictured below) of the Tygervalley and Durbanville Car Service City Franchise for his exceptional customer service and nominating him as Franchise/Franchisee of the Year 2020/2021.
Dewald noted that he was particularly impressed by Gerry’s proactive approach in paying for repairs by an accredited, reputable panel beater, unprompted by the RMI or franchisor. Moreover, the repairs were complete in just four days. “If that isn’t going the extra mile, I don’t know what is,” Dewald said.