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From the Director’s Desk, March 2021

With the POPI Act and Competition Commission Guidelines about to be introduced, the industry is poised for change.

We’d like to reaffirm our commitment to guiding you through that change, as the custodians of the automotive aftermarket.

Our business, like so many things in life, is a little like playing a game. You need to know the rules (or, in our context, you need to have an in-depth knowledge of parts, provide them at the correct price, and follow appropriate procedures and protocols); you need the right gear (which comes to us in the form of diagnostic equipment and tools like the HaynesPro programme); and have the necessary back up (accurate records). When you stick to this formula, you’re almost guaranteed success.

We like to think that we play a key part in that success, too – which is why, as the second quarter of the year gets underway, we would like to reaffirm our commitment and dedication to the aftermarket. We understand that the high standards we set for our members are an assurance for South African consumers – and, at a time when we need such assurances more than ever before, the comfort provided by this confidence cannot be overestimated. As our operating environment changes through initiatives such as Right To Repair and the implementation of the POPI Act, we’d also like to offer you an assurance: We’re always here to guide you through these changes. And we will continue to uphold those standards and make sure our industry lives up to our slogan: Professionals you can trust.

Pieter Niemand, MIWA National Director