We’ve always aimed to make this newsletter as informative and enlightening as possible. The aim is on providing news that makes you feel connected to the other members in our association, lets you know what’s happening, and gives you practical insights you can use to improve your relationships with customers.
We think that we’re doing a better job than usual this month, thanks to the introduction of two new features: the first is all about growing your product knowledge, while the second introduces you to your regional committee members.
You can also look forward to learning how to manage customer expectations to improve their experience and find out about new initiatives in our upskilling drive – plus, you can learn what our members have been up to.
We hope you enjoy the read.
Pieter Niemand,
MIWA National Director