In 2020, we’re working to ensure that all associations have a 20/20 view of our industry, while returning the original aims of the RMI when it was first established more than 100 years ago. Back then, the organisation focused entirely on commercial factors – a view that we have returned to, albeit with the enhanced understandings of modern best business practice encapsulated in the New Thinking Model.
With this in mind, MIWA, TEPA and ARA – which cumulatively account for more than 80% of South Africa’s aftermarket industry – have come together, finding common ground and values, while embracing innovations by moving into the digital space.
This requires ensuring that MIWA, TEPA and ARA websites embrace the same look and feel, which makes for easier navigation and facilitates the easy exchange of information and data. We are, furthermore, digitizing messaging services, social media, podcasts, webinars and e-commerce trading opportunities.
Ultimately, by leveraging our synergies, we’re making it possible to help grow each other’s businesses; a process which will be further enhanced by Participation, Engagement, Involvement and Facilitation.
Every member has a responsibility to play in the team space and to support fellow members wherever possible. This will move our organisation, and the associations, into the next era of relevance and growth.
MIWA Training representative for the Border region, Cliffie Jacobs of Cliffie’s Auto Repairs initiated an insightful and useful training session with Hedley Woolley of DRIV.
Hedley made his way from Bloemfontein to host the complimentary workshops, which took a ‘back to basics’ approach, focusing on braking systems, engine expertise, suspension issues and servicing. “The idea was to refresh these critical skills with a practical demonstration, which is always the most effective way of learning,” says Cliffie, noting that the training was immensely useful. “We often come across problems that are difficult to diagnose. The knowledge shared by Hedley will make these issues much easier to identify, going forward.”
MIWA’s NEC recently appointed Wipcorp Project Management to audit members as part of the MIWA grading process. The grading process is intended to evaluate the relevance of members’ workshops, offer guidance for upliftment and enhance credibility. This not only ensures that workshops are prepared for unannounced audits by the DOL and other relevant bodies; it also means that consumers and business alike feel confident when dealing with the aftermarket workshop.
Wipcorp Project Management has more than 100 years’ collective experience in the automotive, construction, manufacturing and engineering fields, and prides itself on offering a solutions-oriented approach intended to strengthen businesses by ensuring compliance with industry standards. Implementation of audits conducting by Wipcorp will commence on 1 April 2020 and members can expect unannounced visits by independent consultants based in the different regions.
Visitors to Motor Mech couldn’t help but take notice of Christine Hancock, the only female participant in the School Mechanical Competition.
Christine knew from the time she was 10 years old that she wanted to be a mechanic. “I’m a daddy’s girl. I love anything I can take apart and put back together,” she explains. That includes engines, which is why she enrolled to study mechanical technology at Newton Technical High School.
Although there are seven other girls in her class, Christine says she still has to fend off comments from her male classmates who believe she doesn’t know as much as they do. “It’s frustrating, but I don’t let it get to me because I’m confident. I know my stuff.”
She maintains that any woman would benefit from learning more about her car, as this would lessen her reliance on mechanics (or even her husband) should anything go wrong. After all, what could be more empowering than knowing how to fix a broken-down car?
Her advice to other women interested in entering the industry? “Hang in there. You will face criticism, but remember you have all the knowledge and skills you need.”
The competition was won by Creighton Corris, a learner at Newton Technical High School.
A big congratulations to Evergreen Motors in KwaZulu-Natal. This MIWA member so impressed a client that he was moved to post a positive comment on Hello Peter, a customer service website. Thank you for flying the MIWA flag, Ravi and team!
Excellent, honest and high-quality service from Ravi and the team at Evergreen Motors in Stanger
On 24 December while on holiday in Zinkwazi, my Mercedes Benz broke down and I was referred to Evergreen Motors. From the very first phone call, Ravi Komal was professional and courteous. After arriving at the workshop, Ravi made a point of first showing me the workshop. I have never seen a workshop so clean and tidy in my entire life! After investigating the cause of my car troubles, Ravi explained everything to me in detail and offered to provide me with at least three options for the repairs. The quote he provided was detailed and structured to allow me to easily compare the options while understanding the parts and labour costs of each option. He also provided me with honest and accurate advice on which option he would recommend. During the repair, Ravi kept me updated with photos and videos. Finally, when I collected my vehicle from Evergreen Motors, Ravi took his time to explain the invoice to me, with reference to the original quote. He also took the time to explain the vehicle diagnostics and performed some final checks to ensure that my vehicle was 100% ready for my trip back to Gauteng. The cherry on top for me was the phone call I received from Ravi on Saturday afternoon, 5 minutes after arriving back home from Gauteng, just to confirm that I arrived home safely and that everything was fine with my vehicle. Thank you Ravi and Evergreen Motors for your excellent and professional service, and the high-quality work you performed on my vehicle. I will definitely recommend Evergreen Motors to everyone.
Reading about the happenings in this month’s newsletter, it’s clear that there’s a lot of positive change afoot.
We’ve seen the entry of the first female student mechanic in Motor Mech’s School Mechanical Competition, signalling a burgeoning , and much welcome, interest in the industry from women.
We’ve also seen the introduction of draft guidelines from the Competition Commission that speak to our six-year-old Right To Repair campaign – an extremely positive development which is certain to bolster the growth of the industry.
And we have seen the first of our Collaboration Roadshows creating a platform for industry members to discuss the new alliance between MIWA, TEPA and the ARA.
It adds up to an encouraging sign that our industry is on the right track, and that we can expect further developments that take us forward.