How to ensure a smooth car service
Any reputable vehicle workshop wants customers to leave with a good impression of the service they received – and to return, of course.
Dewald Ranft, Chairperson of the Motor Industry Workshop Association (MIWA), a proud association of the Retail Motor Industry Organisation (RMI), says there are a multitude of factors that can impact your service. He says when customers’ expectations are unrealistic this is often where the problems start.