Why accreditation is more important than ever

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When the motoring aftermarket opens up on 1 July, consumers will have more choice than ever before when it comes to who services their car – which is why it is more important than ever that they understand the advantages of dealing with an accredited workshop.

MIWA’s Dewald Ranft has taken care to educate consumers about what exactly goes into gaining accreditation, explaining that each workshop that undergoes the accreditation is assessed from a variety of angles, from health and safety operating procedures to the premises, equipment, administration, waste removal, stagging, parking facilities, lighting, ventilation, guarantees, insurance, and even staff uniforms. Workshops must, furthermore, prove that their staff is trained to certain standards, while standards are also in place for tools and diagnostic equipment. 

Having undergone this rigorous process, the workshop may then apply to be graded. Again, this entails a highly detailed and thorough process based on several criteria, including tooling, administration, house-keeping, business premises, and occupational health and safety. 

These comprehensive audits mean that any workshop that has been accredited by MIWA can be trusted to provide consistently high services, quality parts, and administrative support. Moreover, customers are assured of recourse, should they be unhappy with the service they receive. This stands in stark contrast to unaccredited workshops which, sadly, are tainting the industry with an increasing culture of non-compliance. The argument for choosing an accredited workshop is stronger than ever before, according to Ranft.

NEWSFLASH: Look out for our separate Q and A communication from the various workshops that were held around the country regarding the implementation of the Competition Commission Guidelines. Our panel was on hand to answer all your different queries.

Right to Repair – Tier 1 Sponsor: Safeline – South Africa’s first choice in safety

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Safeline Brake Pads are South Africa’s SAFEST brake pad, as proven by AMS Fade Tests carried out on competitor brake pads. These tests prove that vehicles fitted with Safeline brakes stop up to 10 metres sooner than competitor brands. 

Quality is the distinguishing factor of Safeline. This is verified by its E-Mark certification and SABS approval – the mark of guaranteed quality and reliability. 

Fitting Safeline brake pads on your customers’ vehicles ensures you earn their trust and loyalty by saving them money with a product that lasts longer, has reduced wear on brake discs, and keeps rims looking their best, without brake dust residue.  

Not only do Safeline brake pads boast superior stopping power, but they also have a specialised red layer called Safetrac, which enhances the bedding-in process.

Safeline Brake pads are also available through leading retailers and automotive parts distributors. The brand is backed by a strong sales and marketing team that are customer-focused and offer comprehensive product and branding support, which is enhanced by exciting promotions.

Since 2018, Safeline has actively supported the Right to Repair campaign to have independent aftermarket products and service providers gain recognition and entry into the servicing market, where vehicles are under warranty. We believe consumers should not only have the freedom to fit quality aftermarket brands to their vehicles at the workshop of their choice, but also have access to the technical information that validates the excellent quality of aftermarket parts made in South Africa. We are confident that independent workshops will begin to compete and grow to meet the new influx of informed consumers. Service providers and consumers can trust that product manufacturers, such as G.U.D. Holdings remain steadfast in their commitment to producing aftermarket parts of international quality and performance to support the growth of all role-players and the South African economy at large.

Safeline is a leading brand from G.U.D. Holdings.

Factory tour of Safeline Brake Pads.

Extension of POPI Act

Big Data is Watching You

Following Business Unity South Africa’s (BUSA) request for an extension of compliance with section 57 of the POPI Act, the Information Regulator has decided to extend the commencement date of POPIA to 1 February 2022. 

This means that any workshop busy with processing personal information which is subject to prior authorisation can continue to do so for the next seven months. The Regulator, meanwhile, will continue to process applications. Prior authorisation is required if you intend to use the information for any purpose besides that which was originally intended at the time it was collected, or if you intend to combine the information with other information processed by additional responsible parties.

Please note that the extension is intended to give the Regulator more time to process applications, and does not represent a blanket waiver of compliance for responsible parties. Furthermore, parties must continue to ensure that their applications for prior authorisation are submitted timeously, and must comply with all other provisions of POPIA. 

If you have not yet applied for prior authorisation, it is advised that you wait until the Regulator provides further information on how it will deal with information security measures to assess applications. We will inform you of new developments in this regard as soon as possible.

Click the images below to download the documents:

The-RMI-POPI-Compliance-Guide-2021
General-POPI-Act-Policy

Cool kids doing it for themselves

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We’ve always known that our members are smart and talented – and it turns out their kids are gifted, too. So since June is Youth Month we thought we would share two really awesome stories with you of youngsters who are doing some inspiring work.


Take Kay-Lee Goch, for example. The daughter of Deon and Karen, who own Goch and Cooper Auto Services CC, Kay-Lee is just 15 years old – but, under her DJ name Kay-Dee, she is steadily winning over audiences. Kay-Dee gets her passion for music from her father, who was also a DJ. As a child, she would watch, fascinated, as he mixed one song into another – so it was just a matter of time until she set out to develop this skill herself. After taking a few Pro DJ  courses, she was ready to take to the stage.

Kay-Dee’s natural talent is evident from her massive success: she might not yet be in matric, but she has already opened events such as the Valley of Light, where she played alongside the likes of Jack Parow and Mark Stent. She also won the Valley of Light competition in 2019. Other achievements include receiving 161 000 likes for her video, launched in March last year. Kay-Dee is planning to build on this success and travel overseas to become an international DJ once she has completed her studies.

You can watch a video of Kay-Dee in action by clicking here.
You can follow her on Facebook by clicking here; on Instagram by clicking here; and on Soundcloud here.


Caleb-Louw-professional-shot
Photo credit: Just for Fun Photography

From the dance floor to the sports field…Twenty-five-year-old Caleb Louw’s love of rugby was sparked by his father, Allistair Louw who owns Canterbury on Clare Car Service. The pair would pass a ball every day after school, but enjoying the process of play was just the beginning: Caleb says that he relishes the pressures of the sport and the fact that you have to make hard decisions and “put it all on the line to win or lose”. Caleb says that he’s not the biggest player on the team, and many people didn’t believe he would make it – which is why, when Coach Jonathan Mokuena gave him a chance to play at Puk, he was determined to work hard and give of his best, always.

Caleb has now played at Boland Academy Week, Boland Seven Craven Week, SA Touch Boks, and the Boland Currie Cup U20 – and had many other career highlights. Caleb says he loves playing rugby because it gives him the chance to make memories, and the friendships he’s made on the field are an extra bonus. Going forward, his plans are to play for a big South African union and, one day, wear a Blitzbok or Springbok jersey. Clearly Allistair and Tania could not be prouder!!!

You can follow Caleb on Facebook by clicking here, and on Instagram here.

Make the most of winter

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With at least two more chilly months ahead of us, it’s easy to get stuck on everything that makes winter such a dreary season: the grey skies, for instance, or that awful moment when you have to get out of bed. But what if you turned your home into a cosy haven that made the most of winter, instead? This is precisely what the Danish do: they call this habit “hygge” (pronounced hoo-ga), and it’s all about setting up cosy, warm spaces. Here’s how to do it.

  • Board games and books. Hygge is all about time together and away from screens – so although a movie night is always a hit (popcorn and hot chocolate are a must, obviously), move away from Netflix and find other ways to spend time with your family. Game night, anyone?
  • Blankets, fires, and hot water bottles. Being comfortable is the real essence of hygge. We don’t always know if we’ll be able to switch on the heaters, thanks to load-shedding, but there are other ways to make your space warm and comfy. Break out the puffy throws and make some cuddly hot water bottles.
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Photo credit: Calvin Hanson on Unsplash
  • Indulge! Soups, stews, curry, cakes, puddings – it’s time to treat yourself to the slightly heavier fare that you don’t particularly feel like eating during summer’s heat.
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Photo credit: Ruth Georgiev on Unsplash

Using coolant correctly

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If you’re receiving queries from clients eager to protect their engines with anti-freeze during these cooler months, it’s worth remembering that this product also doubles as a coolant to prevent overheating during summer.

Clearly a must-have for any vehicle owner, there are, however, several dos and don’ts for using the product correctly – if applied or diluted without proper care, it can cause corrosive damage to parts like the water pump, radiator, and engine cylinder head.

These tips can prevent such damage:

  • Coolant should typically be changed every two to five years.
  • Choose a formulation that matches the system requirements of the car. This is especially important because the South African Bureau of Standards has two standards for anti-freeze: in one case, the product must be diluted with clean water while, in the other, the product is already diluted.
  • Remember that cheaper brands may be of poor quality, and are likely to have already been diluted.
  • Use a hydrometer to check the type of coolant in the vehicle’s cooling system.
  • Make sure there are no rust particles floating in the coolant. Look out, too, for white surface spots in aluminium radiators, which show that electrolysis may have taken place. If there is any debris of this nature in the coolant, it’s probably time to add some antifreeze or water.
  • It is possible for coolant to become contaminated over time, because it may pick up residue from the cooling system. This may cause subsystems to clog up, so it’s important to flush out the cooling system regularly.

Photo credit: Evelyn Giggle, radiator, CC by 2.0

Minor service, major service – what’s the difference?

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With most consumers watching costs at present, many clients requiring services may want to know whether it’s critical for them to pay for a major service, or if they can possibly get away with a minor one. 

This is why it’s important for them to know the difference between the two. For example, a minor service entails a change of oil and oil filters, while all fluids, filters, belts, hoses, brakes, and emissions will be checked. The chassis will also be lubricated if it has not been factory sealed. All lights, windscreen washers, coolant levels, brake fluid, and power steering fluid will be checked, too, and the workshop may also check tyre pressure and rotate the tyres.

As its name implies, a major service is far more thorough. It includes a check of every single part of the vehicle, including components and bodywork. Hinges and latches will be greased, components lubricated, all parts will be reported on, and the engine and vehicle will be washed. The mechanic will also check the timing belt.

In both cases, consumers can ask the mechanic to check on any specific problems they may have noticed.

It’s important to tell customers what their service will include, and whether they are due for a minor or major service – but remind them, too, that a major service takes place only every second year.

MIWA in the media, June 2021

TV cameras lined up, covering large public event

MIWA has enjoyed significant media exposure during the month, with our story on how to use coolant correctly published by several community newspapers.

AutoForum
Correct use of anti-freeze critical to prevent vehicle damage

Business Day
Guidelines aim to level repair playing field

Automotive Business Review
Check for accreditation

Sandton Chronicle
Correct use of anti-freeze critical to prevent vehicle damage

Northern Natal News
Correct use of anti-freeze critical to prevent vehicle damage

Mpumalanga News
Correct use of anti-freeze critical to prevent vehicle damage

From the Director’s Desk, June 2021

2019

This month, we’re all about preparing: preparing for the opening of the aftermarket industry on 1 July, preparing for the introduction of POPIA, and preparing for the coldest of South Africa’s winter months. 

Our lead story deals with the importance of dealing with an accredited workshop as we fast approach the implementation of the Competition Commission Guidelines. Consumers need to have peace of mind they are dealing with an accredited and trustworthy supplier.  MIWA held a number of workshops across the country this month to talk to members and answer any questions you may have. The panel is currently collating all of these questions and answers which will be forwarded to you separately.  We were so encouraged by the large attendance at each of these sessions. Members are focused and committed. We understand this is a journey and as we roll out the process post July we will learn along the way and continue to communicate and assist members wherever possible.  

We hope that you find the information and tips we have provided in this newsletter useful, and that you are also able to pass on interesting and practical guidelines to your customers so that they can get the most out of their motors. For instance, we have shed light on how they benefit from choosing an accredited workshop, when to change coolant and why a minor service differs from a major service. It’s all about adding value to the lives of our MIWA members and, of course, those who support them. 

This is another critical time for our country in terms of the unacceptably high number of Covid Positive cases, particularly in Gauteng. You would have heard the President’s address on Sunday appealing to all South Africans to stay home and keep safe. He has had no choice but to enforce far stricter lockdown regulations which hopefully will see us through this third wave. As such the RMI has also taken a decision to close its offices from 1 to 12 July. Many of us have employees, friends, or family members that are positive and may even have been hospitalised. It is not an easy time. We need to be conscious at all times of the health risks that are so prevalent.

Take care and be safe.

Pieter Niemand,
MIWA National Director

Insurance for defective parts for members

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The value of collaboration between RMI associations was once again highlighted this month with the culmination of two years of discussions between the MIWA NEC and the TEPA NEC. The requirement was to bring about a change to the industry which would see the Component Parts Industry providing the workshops with a recovery for labour costs incurred during the replacement of a defective part.

At a cost of R200 per month, iTOO, the insurance policy for MIWA members, provides cover for a set number of hours’ work, as outlined by Haynes Pro. MIWA will therefore reimburse workshops a flat rate of R220 per hour of labour costs.

To access this cover, MIWA members are required to submit the part deemed defective to the RMI (TEPA) Parts member, who will then investigate the part. If the defect is confirmed, the RMI (TEPA) Parts member will hand over a report about the faulty component to iTOO and TEPA, which will then pay over the reimbursement for labour costs to the RMI (TEPA) Parts member. This amount will, finally, be paid over to the workshop.

A part may be considered defective if it has failed within the warranty period. However, if the failure is due to poor workmanship or fitment errors; or if the wrong part was provided; if the part was fitted by unqualified staff; if the part was abused during, before or after fitment (or by the driver); if warranty provisions have not been complied with or if fitting instructions have not been adhered to, the part will not be considered defective.

Please check with your TEPA parts supplier to make sure they offer this cover.

Click here to download the presentation for more details.